WHEN WILL MY ORDER SHIP OUT?

We always do our best to process and ship your products as fast as possible, and you will be notified by email as soon as your order has left our warehouse.

For all orders placed, shipping will occur within 2 business days.

If the order is placed over a weekend or on a holiday, we'll start processing your order on the following business day.Similarly, during holidays, shipping times may be slightly extended.

Please note that Fi Milano is not responsible for unanticipated shipping delays incurred by the courier or by customs clearance.

 

WHEN WILL I RECEIVE MY ORDER?

All orders are shipped from our warehouse in Italy. Shipping times vary according to the delivery location, the courier selected and the method of shipment selected.

For any orders that require customs clearance, additional time may be added to the expected delivery date. 

For more detailed information, please refer to the link provided in your confirmation email to monitor your shipment.

Please note that Fi Milano is not responsible for unanticipated shipping delays incurred by the courier or by customs clearance.

 

HOW CAN I TRACK MY ORDER?

A tracking number is included in your shipping confirmation email.

If you didn't receive one, please contact our customer service team.

 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING?

Shipping is free on all orders over €300. 

All orders are shipped from our warehouse in Italy. Shipping costs vary depending on the shipping service selected at checkout and the delivery address and will be calculated at checkout.

 

DO I HAVE TO PAY FOR ANY ADDITIONAL DUTY CHARGES?

All orders within the EU are free of duty charges.

For UK customers:

From January 1st 2021, following Brexit, for orders shipped to the UK:

All orders over £135 will be subject to duty.

Orders from outside the European Union may incur in duty charges according to local custom regulations.

Please note that shipping charges do not include custom taxes or duties: these costs are the responsibility of the customer.

If you choose to refuse your shipment, you will be responsible for any duties, taxes and/or custom charges incurred.

 

INTERNATIONAL ORDERS

We ship almost everywhere around the globe. If you did not see your country listed in the dropdown menu, then the courier we are using is not currently able to offer shipping to that country. 

Please note that orders from outside the European Union you may incur additional duty charges. These charges will be different and based on your country’s customs regulations. 

 

IMPORTANT NOTICE FOR UK CUSTOMERS:

From January 1st, 2021, following Brexit, the below rules apply:

All orders over £135 will be subject to additional duty charges or taxes.

Fi Milano is unable to anticipate and  is not responsible for any custom fees, duties, or taxes incurred on international shipments.

Please note, if you choose to refuse your shipment, you will be responsible for any duties, taxes, and/or customs charges incurred on the package. These charges will be deducted from your refund, if a refund is applicable. 

 

SHIPPING TO P.O. BOXES

We are currently unable to ship to P.O. Boxes.

 

MY COUNTRY IS NOT LISTED UNDER THE SHIPPING OPTIONS

If you do not see your country in the drop down menu at checkout please contact us. Or email us info@fimilano.com. Most likely this is because extra insurance is required to ship to your country.