How to be eligible for a return

• Item(s) don't show signs of wear or use
• The tags have not been removed
• There is no make-up, deodorant or any other stains on the item(s)
• If the item(s) do not show any signs of being tampered with
• The gift box must be included in the return
• The gift box must be inside of another box for the return shipping (and is not damaged)
• Returns that do not meet our policy will not be accepted and will not be refunded.

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in all its original packaging. You’ll also need the receipt or proof of purchase where applicable.

 

To start a return, you can contact us at info@fimilano.com. Please note that returns will need to be sent to Castel San Giovanni (PC), Italy.

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return, will not be accepted.

You can always contact us for any return question at info@fimilano.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items.) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

• Item must be returned within 14 days of arrival
• Item must be re-packed and sent back in its original condition and original Fi Milano box packaging.
• Please note that a restocking fee of €15 will be deducted from the refund.
• The cost of the return shipping fee will be deducted from the refund.
• Any Customs charges applicable to re-enter the EU will be deducted from the refund. 
• If you have refused to accept your order upon delivery any duties, customs and taxes levied by the country your order was shipped to will be deducted from your refund when the order is returned to us.
• When a return has been received and accepted you will be notified via e-mail once we have processed the refund in our system and your money (minus any possible specifics mentioned above) will be returned onto the same payment process you paid with. Eg. Returned to your Visa or Mastercard.
• Returns that do not meet our policy will not be accepted and will not be refunded.
• For any further questions, contact our customer care team.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@fimilano.com.

 

Sale Items

All sale items are final and are not eligible for returns.